Eve Knudtsen wants you to go to another dealership.
Yep, you read that right.
As far as Eve is concerned, if you drive off of her lot with an ounce of doubt, or remorse about your decision to buy a vehicle from her, it’s too much, and Knudtsen Chevrolet has failed.
So what does that mean? Well quite simply, it means that Knudtsen Chevrolet wants to be your friend in the automotive business. Not just for now, but for the duration of your ownership experience. One of the ways we do that is to make sure that each customer is satisfied, and comfortable with their decision. That they are sure that they found the right vehicle, at the right price, from the right dealership.
So how do we do that? Well, we can’t do all of it for you, but we can definitely steer you in the right direction. To help, we are starting a car buying blog series straight from the owners’ desk.
This series will cover the car buying journey from the very beginning, all the way through to a successful transaction and the start of a relationship, and will cover many of the topics that our customers have inquired about over the years. We are going to put our 75years in the car business to work for you, and help you make the best decision possible when it comes time to buy.
So we will start at the very beginning….
Vehicle research: Before you visit a car dealership, you should have some solid ideas about what you need in a vehicle. There are several factors;
– Fuel economy
– Resale value
You get the idea. With the vast amount of online resources available to today’s buyer, with just a few clicks, you can find out just about anything you’d like to know about a prospective car.
But don’t stop there.
Talk with people you know who own that vehicle, or even people who might own a competing brand.
See what they have to say, and what they like and don’t like about it. Before you come to our dealership, or any dealership, you should have a relatively good idea what you are looking for and have a short list of brands that you want to see and drive.
Once you visit a dealership, you will also want to consider whether to buy new or used. There are distinct advantages of both, and used is not always the least expensive route.
Eve says, “A lot of people look at used vehicles because they think they can’t afford a new one, or that the depreciation is too high. That’s not always true. Often times with manufacturer incentives and interest rates, we are able to sell a new vehicle for less than used. And when you consider factors like warranty, and service incentives, you might be better off with a new vehicle.”
Once you have that shortlist of vehicles/brands to test, you should take the opportunity to actually drive the vehicles. Bring a friend, and make it fun. Not only is it a good idea to get a second opinion, but remember that your friend will be able to give you an objective view of what things are like from the passenger seat, or even the back seat. This way you are getting as complete of a picture as possible about what the vehicle has to offer. Don’t make a decision until you have driven each of the vehicles on your list. For a dealership, this might sound like a counterintuitive piece of advice, but it’s true.
“We want to build a relationship with customers for the long term,” Eve says. “We’d rather risk losing a customer than have one that isn’t completely satisfied with their purchase. We want a customer to be happy, so they return for service, their next vehicle, and so we can have a relationship with their friends and family.”
Once you know what vehicle you want, it’s time to choose a dealer. Again, just as you did with the car, do your research.
Ask yourself some questions:
Is that dealer reputable?
Do they stand behind their product?
You can find out by looking at their online reviews, and checking with the Better Business Bureau.
Here is the link to Knudtsen Chevrolet: http://www.bbb.org/eastern-washington/Business-Reviews/auto-dealers-new-cars/knudtsen-chevrolet-company-in-post-falls-id-5000255.
Knudtsen works hard to manage our reputation, and is represented on the main review sites like Google, and Yelp. We don’t always get things exactly right, but when we have an issue, we always do our best to make it right. Also, talk to people you know about where they got their car and what type of experience they had, not only before and during the sale, but after.
All of these factors are a major consideration for a decision that you are going to live with for the next 3-5 or even 10 years. Do your homework, and get yourself educated as much as possible before you get to the point that you are ready to buy.
Once you have done that and if you have decided that Chevrolet is the brand for you, we’d like very much for you to strongly consider Knudtsen Chevrolet. We feel confident that our commitment to quality, integrity and customer satisfaction will serve you well for years to come.
Stay tuned for more entries in this series, where we will cover topics such as; Trade in, Negotiation, and Financing.